FAQ – Thinkspeed

Frequently Asked Questions

FAQ - Residential Users

Is my residential scheme connected?

Check out our Packages page to see if your complex is covered.

*We are constantly adding new residential schemes to the network. Watch this space for updates or log an enquiry via our contact page.

Who can I choose as an Internet Service Provider?

You can choose any of the accredited ISPs featured on our website. Thinkspeed builds the last mile fibre infrastructure and the ISP provides the internet service to your home. You will deal directly with the ISP to place orders and for technical support.

How long will the installation take once I place the order with my ISP?

Thinkspeed aims to connect clients to the last mile infrastructure within 5 to 10 business days once we receive the order from your ISP. (Please keep in mind that this time estimate excludes ISP turnaround time, which is out of our control).

What line speeds are available?

Line speeds available range from 10 Mbps to 1 Gbps, as provided by your preferred ISP.

Will I need a Telkom line?

No, you are able to order Internet and telephone services directly from any of the accredited ISPs featured on our website. Huge savings are achieved on phone bills when moving to VOIP.

Who do I contact if I have a query with my line or service?

You will need to contact your ISP directly, who will assist you with any support or sales queries.

I live in a complex or area without fibre and want Thinkspeed to roll out fibre, how do I make contact?

Please reach out to us on the Contact us page on the website and we will do our best to assist you!

FAQ - Business Users

Is my building or office block connected?

Use our Coverage Map to check the status of your buildings connection. Alternatively, please send us a connection query and we will get back to you.

How long will the installation take once I place the order with my ISP?

Who can I choose as an Internet Service Provider?

I want to move my business to the cloud - is Fibre the way to go?

Fibre is an enabler, once you have the high-speed access anything is achievable: Video conferencing, VOIP, high-speed off-site backups and certainly cloud computing. We recommend that you speak to your partner ISP to explain the pros and cons of moving your business to the cloud.